WHEN WILL MY ORDER SHIP ?
Please note that we do not ship on Saturdays, Sundays or holidays.
Your order will be handled by our transport partner shipped by DHL. Tracking information will be sent to the provided email address.
Customs may charge additional duties and taxes.
International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.
HOW CAN I CHANGE MY ADDRESS ?
If you’ve made a mistake during check-out, please contact us immediately at hello@upcyclist.online
We will do our best to amend the address information; however, if the parcel has already left our warehouse, you can also change your address to a pick-up point using the track & trace link you received in your email. If you need help with this, please contact the shipping company.
For all other situations, the easiest and fasted way to receive information is by going directly to our shipping partner DHL. You can find their contact information on tracking website.If they are unable to clarify the problem, contact us. We're happy to help.
All our payments are processes safely. All our prices are in Euros, including VAT but excluding the costs for shipping. Because of this, even though we strive to display the correct prices on our website, they may vary.
